Terms and Conditions

Last updated: 10/25
Website: jolaurenceceramics.fi
Business name: Jo Laurence

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1. General Information

Welcome to Jo Laurence Ceramics.
These Terms and Conditions govern your use of our website jolaurenceceramics.fi and the purchase of products from our online shop.
By accessing or using our website, you agree to be bound by these Terms. Please read them carefully before making any purchase.

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2. Orders and Payments

All prices are displayed in euros (€)] and include VAT unless otherwise stated.
We reserve the right to update prices, shipping fees, or product availability without prior notice.

Payments are processed securely through trusted third-party providers such as [SumUp].
Your payment information is encrypted and not stored on our servers.

Once an order is placed, you will receive an automatic order confirmation by email.
Please check your spam folder if you don’t receive the confirmation within a few minutes.

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3. Shipping and Delivery

We currently ship from [your location, e.g., Finland].
Processing times are typically [e.g., 3–7 business days], depending on stock availability and order volume.
You will receive a shipping confirmation once your order has been dispatched.

Delivery times depend on your location and postal service.
We are not responsible for delays caused by customs, postal services, or force majeure events (e.g., strikes, weather conditions).

Shipping costs are calculated at checkout.
Buyers are responsible for any customs duties or import taxes that may apply.

Shipping across Finland using Posti’s tracked parcel service.
Your sculpture will be carefully packaged for safe delivery.

Shipping Rates

• Medium: €12 (up to 37 cm, 2 kg)

• Large: €20 (up to 50 cm, 5 kg)

Shipping cost is calculated automatically at checkout based on the size of your sculpture.

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4. Returns and Exchanges

We want you to love your purchase.
If you are not satisfied, please contact us within 14 days of receiving your order at hello@jolaurenceceramic.fi.

To be eligible for a return:

• The item must be unused and in its original condition

• It must be returned in the original packaging

Please note:

• Custom-made or personalized pieces (e.g., commissioned artworks or made-to-order ceramics) are non-refundable.

• The buyer is responsible for return shipping costs unless the product was damaged or incorrect.

Refunds are issued once the returned item has been received and inspected.

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5. Damaged or Lost Orders

If your item arrives damaged, please contact us within 48 hours of delivery with clear photos of the item and packaging.
We will do our best to resolve the issue by offering a replacement, repair, or refund.

We are not responsible for lost parcels due to incorrect shipping information provided by the customer.

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6. Product Information

Each ceramic piece is handmade, and variations in color, shape, or texture are natural and intentional.
These variations are part of the unique character of handmade work and not considered defects.

We make every effort to display product images and descriptions accurately, but colors may vary slightly due to screen settings.

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7. Intellectual Property

All content on this website — including images, designs, artwork, texts, and logos — is the intellectual property of [Your Name / Studio Name], unless otherwise stated.
You may not copy, reproduce, distribute, or use any material without prior written permission.

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8. Newsletter and Communications

By subscribing to our newsletter, you agree to receive occasional updates about new collections, exhibitions, or offers.
You can unsubscribe at any time by clicking the “unsubscribe” link in any email we send.

We respect your privacy — please read our [Privacy Policy] for more information on how we handle your data.

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9. Limitation of Liability

We are not liable for any indirect, incidental, or consequential damages resulting from the use of our website, products, or services.
Our total liability for any claim related to your purchase will not exceed the amount you paid for the product.

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10. Governing Law

These Terms are governed by the laws of Finland.
Any disputes arising from these Terms or your use of this website shall be handled by the competent courts of [your city, e.g., Turku District Court, Finland].

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11. Contact Information

For questions about your order, returns, or these Terms and Conditions, please contact:
[Your Name / Studio Name]
Email: [your email address]
Website: [yourdomain.com]